Privacy Policy

General Policies
* Privacy and Policy: Our comprehensive privacy policy outlines how we collect, use, and protect your personal information. Please refer to our website for full details.
* Credit Notes: Credit notes may be issued in certain circumstances as per our return guidelines.
* No Exchange, No Return: All sales are final. We do not offer exchanges or returns on products unless explicitly stated otherwise (e.g., for defective items checked at the shop).
* Voucher Redemption: Only one voucher can be redeemed per transaction. Vouchers cannot be combined.
* Website Imagery: Images displayed on our website are for illustrative purposes only. Actual product appearance may vary slightly.
* Product Availability & Pricing:
* Quantity: Product quantities are subject to change based on availability.
* Price: Prices are subject to change without prior notice.
* Variation: Product variations (e.g., colors, designs) may change.
* Delivery Guarantee: We guarantee the delivery of your purchased product.
* Client Responsibility for Costs: Carting costs or damages incurred due to client actions are the responsibility of the client.
* Catalog Returns: If catalogs are provided, they must be returned within two days.
Specific Product & Defect Policies
* Sleepwell Warranty: For any warranty-related issues with Sleepwell products, please contact Sleepwell directly.
* Defective Items: Any defective items must be thoroughly checked at the shop itself after purchase but before leaving the premises. We are not responsible for defects discovered after the item has left the shop.